I ordered a very expensive clothes washer on June 24th, 2010 and didnt hear a word from this company until 5 days later by form letter in an email.
This email advised that a customer service rep would contact me soon regarding shipment of my purchase. I Didnt speak to anyone until I called them July 2, and I had to ask for a supervisor to get that far. I was advised on delivery and shipping and told by XXXXXXX that it would be early the next week. No call.
I Called customer service on Tuesday 07-06-10 to cancel my order but was talked out of it and was promised that the washer had just arrived at their facility from the distributor, and it would BE AT MY HOUSE FRIDAY 07-09 or MONDAY 07-12-10.
I just called customer service this morning 07-09-10 at 0920am and talked to XXXXXX because I had not heard from the shipping company. (not a big surprise there!). XXXXXX told me the washer was on its way to their facility, I had not yet been charged, and I would be contacted by the shipping company the week of JULY 16th!.
I told XXXXX to cancel my order immediately and he tried to talk me out of it again!! Their company is a scam, and they are bunch of *** liars!!! I followed the phonecall up with an email that stated "cancel my order, and you can bet I am posting a copy of this letter on the internet!! Just so there is NO CONFUSION>>>>CANCEL ORDER #XXXXXXXXXXX IMMEDIATELY, DO NOT CHARGE MY CREDIT CARD!!!
We will see if they still charge me, I am betting yes!!!!